Booking conditions PDF Print E-mail

By booking a service with VIP-Sliven Ltd. you are deemed to have accepted on behalf of everyone named in the booking these Booking Conditions, which constitutes the entire agreement between you and VIP-Sliven Ltd., and your booking will be accepted by us on this basis. The following conditions are valid for all services operated through the websites and brand names of VIP-Sliven Ltd., namely and .


1. Booking process

A booking is possible if made by either a customer online or by the staff of VIP-Sliven Ltd. when a certain program and price have been agreed beforehand. In both cases an invoice is issued and sent for payment, which also represents the confirmation of VIP-Sliven Ltd. for the services, ordered by our customers. Any special requirements and medical problems should be reported by the customer at the time of booking. After the full payment is received a set of documents will be sent over to the customer, containing vouchers and other relevant information if needed. The customer should make sure that inside in the booking are correct and if not we should be contacted immediately.

2. Payments

All customers are required to pay a non-refundable deposit of 90,- Euro per person for their booking to be confirmed. If a reservation of flight ticket is needed we may ask the full amount of the ticket to be paid as well at the time of the deposit payment. Full payment should be received not later than 5 weeks prior departure. If such payment is not captured on time we will send you a reminder (in written form) and if no payment follows within 5 days, we reserve the right to cancel your reservation. If your booking is made within 40 days of the departure date then the full amount is payable at the time of booking. Bank charges should be covered by the sending party (the customer).

3. Booking alterations

Changes of the published prices by VIP-Sliven Ltd. before your booking confirmation shall not be treated as indecorousness from our side. Although we do our best to maintain up to date rates throughout our websites, unfavourable changes in exchange rates, local operators’ costs, transportation costs and taxes may occur, which will affect the final price. In such cases we will cover any increase up to 3% of the published price, but the customer will be responsible to cover the balance and will be notified about the changes as soon as they become known to VIP-Sliven Ltd. If the increase is more than 10% the customer can cancel the reservation within 10 days of the notification and the deposit will be fully refunded. If a full payment is received by that time however no surcharges will be paid by the customer. If a customer wants to do changes in the tour program it is necessary that these are advised as early as possible. Although we will make efforts to satisfy those changes we do not guarantee that we will be able to meet such requests.

4. Cancellations by the customer

All cancellations should be made in written form to VIP-Sliven Ltd. The following cancellation charges (as a percentage of the total cost, but not less than the deposit) apply for cancellations made by customers for group tours: cancellations made 20 days prior departure are 50% refunded. Cancellations made between 19 and 8 days prior departure are refunded on 30%. Any cancellation less than 7 days prior departure is not refunded. For bookings, where a flight ticket is included, the customers should pay the charges levied by the airline concerned. For day tours: only for some day tours cancellations are possible. For most of the day tours if cancelled less than 20 days prior arrival it's fully not refundable. If a ground service provided by VIP-Sliven Ltd. is omitted by a customer (e.g. transfer, tour etc.) due to last-minute illness, flight cancellation etc. this is considered “no-show” and no refund will be made. The same rule applies if a customer decides to leave the holiday before its end.

5. Cancellations by VIP-Sliven Ltd.

In the unlikely event that VIP-Sliven Ltd. needs to change significantly or cancel a certain reservation, the customer will be given the choice to: 1) accept the changed arrangements; 2) order an alternative service from VIP-Sliven Ltd. (if a cheaper holiday is chosen the price difference will be refunded to the customer; if it is a more expensive one, the difference should be paid extra by the customer); 3) cancel or accept the cancellations by VIP-Sliven Ltd. or line of credits. VIP-Sliven Ltd. is not responsible for any incidental expenses that a customer may has incurred as a result of the booking such as visas, vaccinations or non-refundable flights.

6. Cancellation Policy for Individual Travelers (FITs)

VIP - Sliven Ltd. reserves the right to cancel a confirmed and paid reservation in case of a formal refusal of a hotel, airline or transport company, tour operator partner, booking platform or in case of force majeure. In these cases, VIP - Sliven Ltd. undertakes to offer an alternative solution or voucher for a future period. If the User does not accept the proposed alternative solution or voucher, he may cancel the requested services with a penalty. In this case, VIP-Sliven Ltd. reimburses the sums paid by it only if they are accordingly reimbursed to VIP-Sliven Ltd. by the hotel, airline or transport company, partner tour operator or booking platform, while deducting the expenses and / or the commission for the services provided. Refunds will be made within 30 days from the date of receipt of the amounts from the other party.

7. Force-majeure

VIP-Sliven Ltd. shall not be held liable in cases of "force majeure" circumstances, herewith described as events which we or our subcontractors cannot predict or avoid, such as: terrorist activity, strike, war or threat of war, riot, civil strife, natural or nuclear disaster, adverse weather conditions, fire, viruses, tsunami etc. Upon a management consideration some bookings will be provided with a line of credit for a certain period of time and with a % on top of the paid amounts which will be advised for every customer separately.

8. Complaints

Should our customers experience problems during their holidays they must inform in written form (with a copy to the head office of VIP-Sliven Ltd. at This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) the local representative of the agency (or the tour leader of the group) or if there is no such person – the hotelier, carrier or the local agent. If you are not happy with their action in response we would appreciate a second written notice (or a fax or a phone call) to the head office of VIP-Sliven Ltd. with full details of the case mentioned inside so that we can take proper measures in order to have this problem resolved immediately. Any complaints brought to our attention after the end of the holiday could only be regarded but we regret in advance that no efforts could really be made at this later stage which would have made your holiday more enjoyable.

9. Accuracy We endeavour to present the information in our websites and brochures as accurate as possible but some errors may occur during the time of publishing or meant amendments afterwards. We kindly ask you to make sure that the information and price at the time of booking is correct, as well as the information published later on in your invoice and voucher(s).

10. Photos and testimonials

Images taken during our holidays may be used by VIP-Sliven Ltd. without charge in all media for marketing or advertising purposes (i.e. websites, brochures, slideshows etc.). Written feedback and images sent to the company by customers are also subject of the same conditions and can be used without special permission by their authors.

11. Travel insurance, health and immigration

Please note that no travel insurance is included in our packages and we suggest that at the time of booking all customers consider purchasing a policy of their choice. Customers are also fully responsible for all visa, passport, immigration, quarantine, customs, health and other requirements of the countries visited or transited. A valid passport must be carried by each person. VIP-Sliven Ltd. is not responsible if a customer fails to ensure that they comply with these requirements.

Last Updated on Thursday, 26 March 2020 18:00

YouTube Channel

You need Flash player 6+ and JavaScript enabled to view this video.


How to book your trip?

1) Email us @

2) Call us at

+359.887.974269 or Skype

3) Find us socially on

Facebook | Twitter | LinkedIn | Pinterest

Travel conditions & policies

Plan now!

Paid advertisement

Map of Bulgaria
Bulgarian mountains
Rila lakes
Skiing in Bulgaria
Bulgarian pristine nature
Black Sea
Spring in Bulgaria
Shipa Bulgaria
Beautiful Bulgaria

Paid advertisement


Quality assured is a product of VIP-Sliven Ltd - tour operator and travel agent with license number PK-01-6616 in the Bulgarian legislation. The tour operator is one of the pioneers to promote Bulgaria abroad.


VIP-Sliven Ltd is acting as a DMC for destination Bulgaria, covering 95% of its territory with tailor-made products and welcomes foreigners from all countries who would like to experience something unique.


+359 887 974269

+359 878 387038

skype: VisitSliven

icq: 140714602

Follow us

Follow us on Twitter

Login Form